Custom Made Furniture Privacy Policy

This Privacy Policy applies to Custom Made Furniture ("we", "us", "our") and explains how we handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, placing an order or contacting us, you agree to the practices described in this policy.

Depending on how you deal with us, we may collect:

• contact details, such as your name, email address, phone number, and billing and delivery addresses;
• order details, including the products you buy and any custom specifications, measurements, fabrics or finishes you choose;
• payment information, which is handled by our payment providers (we do not store your full card details on our systems);
• account details, if you create an account on our website;
• records of your communications with us, including enquiries, reviews and return requests; and
• technical information such as your IP address, browser type, device, and pages viewed on our website.

We collect personal information directly from you when you place an order, create an account, subscribe to our emails, fill in a form, visit our showroom, or contact us by phone, email or social media.

We also collect some information automatically through cookies and similar technologies when you browse our website, and we may receive information from our service providers, such as payment, delivery and analytics providers.

We use your personal information to:

• process, manufacture, deliver and support your orders;
• handle returns, refunds, repairs and warranty claims;
• respond to your questions and provide customer service;
• send you updates about your order;
• send you marketing about our products and offers, where you have agreed or where the law allows;
• operate, secure and improve our website and services;
• prevent fraud and meet our legal and regulatory obligations.

We do not sell your personal information. We may share it with trusted third parties who help us run our business, including:

• our website and e-commerce platform provider (Shopify);
• payment processors and gift card or finance providers;
• freight, courier and installation providers who deliver your order;
• email, marketing and analytics providers;
• professional advisers, such as accountants and lawyers; and
• government or law enforcement bodies where we are required or permitted by law.

We only share the information these parties need to do their job.

Some of our service providers, including our website platform and analytics tools, may store or process information outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in a way that is consistent with the Australian Privacy Principles.

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use the site, and measure our advertising. You can change your browser settings to refuse or delete cookies, but some parts of the website may not work properly without them.

If you subscribe to our emails or receive marketing from us, you can opt out at any time by using the unsubscribe link in the message or by contacting us. We will still send you important messages about your orders.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, including through secure systems and restricted access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep your information only for as long as we need it for the purposes described in this policy or as the law requires. When it is no longer needed, we will delete or de-identify it.

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We may need to verify your identity before we act on your request.

If you believe we have breached the Australian Privacy Principles, please contact us with the details. We will investigate and reply within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and the date at the top shows when it was last updated.